Frequently Asked Questions
Everything you need to know about shopping with Superlative.ro
What are your shipping rates and delivery times?
We offer standard shipping across Europe within 3-5 business days. Shipping is free for all orders over €150, while a flat rate applies to smaller orders depending on your location.
How can I return an item that doesn't fit?
You can return any unworn item with original tags within 14 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and initiate the process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are the products on Superlative.ro authentic?
Absolutely. We work directly with designers and authorized distributors to ensure that every item sold on Superlative.ro is 100% authentic and of the highest quality.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package in real-time.